Customer satisfaction is the responsibility of the Cisco Meraki Support Team. Proper follow up is achieved throughout case lifecycle. Unless discussed and agreed to by Cisco Meraki Support, all customer support communication flows through the Cisco Meraki Support Team. All legitimate support requests are the responsibility of Cisco Meraki Support until closure, unless there is explicit agreement between Meraki Support and the customer to transfer management of the case to another party. Normally this is a Cisco Meraki support team member however, during pre-sales product it could be a Cisco Meraki Systems Engineer, VAR, or other field sales resource. All customers have an explicit support owner at all times. The best support call is the one you don't have to makeĬisco Meraki self-provisioning hardware, automatic firmware updates, automatic network optimization, intuitive user interface and built-in contextual help dramatically reduce support incidents, providing reliable and hassle free enterprise networking.įirmware and software upgrades and updatesĢ4×7 telephone support based out of San Francisco, London, Sydney, Chicago, Shanghai and Tokyo technical assistance centers Real time cloud-based support toolsĬisco Meraki support engineers use real time web-based tools to securely and quickly diagnose and troubleshoot your network, providing the speed and service of an on-site visit without the hassle. The Cisco Meraki support team sits alongside the engineers who build Cisco Meraki products, providing a wealth of expertise. 
Our support engineers have deep expertise in enterprise networking and wireless design.
We will help you deploy your first network or troubleshoot global network issues and other unforeseen emergencies at no additional cost. Cisco Meraki’s simple, all-inclusive pricing includes enterprise-class phone support.
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